Shipping policy

Shipping charges and destinations

Shipping is charged. The delivery services, destinations and shipping charges available for your order are shown at checkout. Review the delivery address, service and total before paying. If checkout does not offer a service for your address, contact bradrebeck@gmail.com before placing an order.

Rebex Cutlery is based and operates in Iowa. Business contact details do not establish the dispatch or return location for a particular order. Contact us if you need delivery information before ordering. We do not promise a processing period or delivery date that has not been provided for your order; any delivery estimate is an estimate unless expressly agreed otherwise. Engraving must be completed before an engraved order can be dispatched.

Tracking and delivery questions

Use the tracking details supplied for your shipment, if available, to check its progress. If tracking is missing, stops updating or shows delivery you cannot locate, email bradrebeck@gmail.com with your order number and delivery address so we can investigate with the carrier.

For a damaged parcel, keep the packaging and send photos of the parcel and affected item where safe. Do not handle an exposed or unsafe blade to take photographs. Contact us about a damaged, missing or incorrect delivery so we can review the problem and arrange an appropriate remedy under our Refund Policy and applicable law.

Request an address correction as soon as possible. We can change an address only before dispatch. If an error is discovered later, contact us so we can review available options and any redelivery cost before proceeding. Nothing in this policy limits rights or remedies that applicable law does not allow us to exclude.

Contact

Rebex Cutlery, 9255 NW Lakeridge Ln, Polk City, IA 50226, United States. Email: bradrebeck@gmail.com. Telephone: +1 515-971-5707. This business contact address is not a return instruction; the return destination is supplied with each return authorization.