Refund policy

Rebex Cutlery, 9255 NW Lakeridge Ln, Polk City, IA 50226, United States. Email: bradrebeck@gmail.com. Telephone: +1 515-971-5707. This business contact address is not a return instruction; contact us for return authorization and the correct return destination.

Return window and condition

Request an eligible return within 30 calendar days after delivery. After authorization, send it within 14 calendar days.

For a change-of-mind return, the item must be unused, unwashed and unsharpened, with its original packaging and included parts. Supply your order number or other proof of purchase. Return a set with all its included pieces. These condition requirements do not bar a claim about an item that arrived faulty, damaged or incorrect. Engraved-item eligibility is addressed below.

Engraved knives

Engraved blades and their engraving fees are final sale for change-of-mind returns, including engraved sets. This does not exclude a remedy for faults, delivery damage, a wrong item or engraving that differs from the text you submitted.

Requesting a return

Questions: bradrebeck@gmail.com

Contact us with your order number, the item you want to return and the reason. Request authorization before sending anything. Pack blades securely, cover sharp edges and include all parts required for the return.

We provide the return destination with each return authorization. Do not send a return to our business contact address without authorization.

For an approved change-of-mind return, you arrange and pay for return shipping; a prepaid label is not included. Original outbound shipping charges are not refunded, and no restocking fee applies. For an item supplied faulty, damaged or incorrect, including engraving that differs from your submitted text, we cover reasonable return shipping through a label or another agreed method and refund applicable original shipping charges if a refund is the agreed remedy. Contact us before paying return postage for such a claim.

Refunds and other problems

We inspect returned items against the applicable return conditions and notify you of the decision. Approved refunds go to the original payment method.

We issue an approved refund within 10 business days after receiving the return. Your bank or payment provider may take additional time to post it.

Check your order when it arrives. Report a faulty, damaged, missing or wrong item as soon as you discover the problem, with your order number and photos where safe and relevant. Stop using an unsafe blade and keep the item and packaging for assessment. We will review the problem with you and arrange an appropriate replacement or refund, including any return instructions and shipping costs. The same process applies to engraved items and engraving that differs from the text you submitted. Your rights under applicable law still apply.

We do not offer direct exchanges. Request an eligible return and, if you want a different item, place a new order subject to availability. A new order is paid separately, and an approved return follows the refund process above.